Zoom has launched ZoomMate, a new AI work surface designed to help employees move from workplace conversations to finished tasks without losing context across tools. The company says the product is now generally available and is meant to connect meetings, enterprise data and workflow automation in one place.
Zoom described ZoomMate as part of its broader “system of action” strategy, which aims to turn conversations into completed work. The product brings together agentic search, workflow orchestration and AI-generated deliverables so users can find information, trigger follow-up actions and create documents from meeting context.
Russell Dicker, Zoom’s chief product officer, said the company sees a central role for its platform because work decisions often happen during conversations. He said ZoomMate is designed to connect what was decided in meetings with the actions that need to happen afterward across business systems.
One of ZoomMate’s main features is agentic search. Zoom says the tool can search across Zoom, the web and connected third-party systems to find relevant information for a project, account, ticket or business question. It can pull from services including Salesforce, ServiceNow and Workday, as well as integrated collaboration platforms such as Google and Microsoft products.
The company says search results are grounded in connected enterprise knowledge and respect access controls and governance rules. Rather than indexing only documents, ZoomMate is intended to connect files, records and the conversations tied to them.
ZoomMate also includes orchestration tools that can coordinate work across apps and systems. According to Zoom, the product can monitor projects, identify next steps from meeting discussions and initiate follow-up actions automatically. It can schedule events in Google Calendar or Microsoft Outlook, update records, create tasks, draft customer messages and trigger onboarding or support workflows.
Zoom says this is meant to reduce handoff gaps by linking conversational context with execution. The company is positioning the tool as a way to make recurring processes more repeatable and to help teams avoid switching between multiple applications.
A third set of features focuses on generating finished work from meeting conversations and enterprise context. Zoom says ZoomMate can create presentations, documents, spreadsheets, reports and project plans, then update those materials as decisions change.
The company says this differs from tools that rely mainly on prompts or manually provided context, because ZoomMate is designed to draw directly from what was discussed in meetings. Zoom says that allows the system to produce grounded outputs that stay current as conversations evolve.
The company outlined several use cases. Knowledge workers could use ZoomMate to gather background material before meetings, manage calendars and search across file repositories for project updates. Sales teams could pull account details before calls, update opportunity records afterward and draft follow-up proposals. Product and engineering teams could use it to find open Jira issues, review discussion history and turn action items into plans or status updates. HR and operations teams could route employee requests and trigger onboarding workflows.
ZoomMate is available today for online and direct customers in North America, with pricing starting at $20 per user per month and included AI credits. Zoom said availability in additional regions and industry segments, including EMEA and APAC, is expected later this year.
Melody Brue, vice president and principal analyst at Moor Insights & Strategy, said the market is shifting away from isolated AI assistants and toward tools that connect decisions, data and workflows across an organization. She said ZoomMate stands out because it operates inside conversations, where live business context can shape more grounded recommendations.